Q: What is this mail I received?
A: It is a promotion to explain the benefits of using your check card and offers you an opportunity to earn rewards when you make purchases with your card.
Q: My family has two check cards on the same account. Do they both count?
A: We look at transactions at the checking account level. If there are two cards on one account, both cards will earn points and count toward determining threshold offers. However, each time you qualify, you will receive one certificate (which includes points from both check cards) for that account. If there were a separate checking account within the same household with its own card, those transactions would be specific to that card and checking account. Offers will be based on the account, regardless of the number of cards associated with that account.
Q: Does it matter if I use my PIN or sign for the purchase?
A: Yes. You get more points for signature purchases, but you get points for all purchases. Remember: you earn 1 point for every $100 spent with a signature, and o point for every $100 spent with PIN.
Q: Does the dollar amount purchased matter?
A: It does for your ongoing usage points, but not for other incentive offers.
Q: Do ATM transactions count?
A: No, only purchase transactions count for the Rewards Program.
