How Clear Sky Accounts and Chesapeake Bank protect you:
- A Secure Token is issued to all customers to use when logging in to your account. Each time you log in, you will look at the current numerical code on your Secure Token screen and enter it. Your Secure Token will help prevent key-logging, an illegal process where cyber criminals install software on your computer for the purpose of stealing information like IDs and passwords.
- On our website, we regularly provide alerts on fraud, phishing and other illegal web activity. In addition, we create and maintain helpful videos and other presentations containing advice for our customers regarding protecting their digital transactions.
- Chesapeake Bank monitors your accounts for suspicious activity. If we see something out of the ordinary, we’ll contact you to verify you’ve authorized the suspicious transaction.
- Unauthorized signature-based checkcard transactions are reimbursed 100 percent if your checkcard or checkcard number is stolen (for details, refer to our Electronic Funds Transfer Agreement).
- You’ll receive provisional credit to your checking account within five business days of making a fraudulent activity claim (for details, refer to our Electronic Funds Transfer Agreement).
- If your checkcard is lost or stolen, call our 24-hour hotline to have the card cancelled immediately. 866-344-2437.
- Your user ID and password for Online Banking protect you by confirming your identity.
- Clear Sky Accounts uses a multi-factor authentication system with Online Banking to ensure you are authorized to enter online even from another computer.
- Online Banking automatically times out and terminates your session after an extended period of inactivity.
- Firewalls are in place to provide another layer of security for your Online Banking information.
- We handle your bill payment claims for you.
- You control who is paid and when they are paid through the bill payment feature of Online Banking.
- Your bill payment information is kept secure.
Take precautions. Follow a monthly prevention checklist for :
Thirteen simple ways you can protect yourself:
- Any offer that sounds too good to be true, probably is.
- Verify any emails or phone calls you receive regarding a security or fraud investigation with your bank or financial institution.
- Be cautious of telemarketers and/or direct mail merchants who want to “draft” your bank account and do not provide your bank account information over the phone to strangers.
- Be wary of offers requiring you to wire money, withdraw cash from your account or provide account information.
- Should someone approach you outside a bank branch or in the parking lot and ask you to withdraw money from your account for any reason, go back inside the bank and report that person immediately.
- Do not share your login access codes for online services with any third party.
- Never access your bank or other financial services information at Internet cafés or other public Wi-Fi zones.
- Ignore emails appearing to be from your bank, government office or other entity requesting your User IDs, PINs, passwords, Social Security Number or other such personal information.
- Delete email messages that appear to be spam or contain suspicious attachments.
- Do use online banking services so you have electronic records and don’t need to safeguard all the paper statements, and always review your bank statements.
- Change your password at least every 72 days.
- Use Spyware detection and elimination programs and keep them up-to-date. The same with virus protection software.
- Always log off online services when finished. Do not just close or shut-down your browser.
Links to additional information: